Client Experience

The Construction Leadership Network’s Client EXPERIENCE Program (CEP) seeks to obtain critical client feed-back on service delivery performance throughout the life cycle of a project. Our unique approach is to drill down our analysis to ensure feedback on two critical factors – WHAT your client rates their experience with your service as and WHY. This powerful combination of data provides your company the foundation for determining actionable service improvement strategies to implement. Our goal is to provide you the tools to elevate the quality of your customer experience in order to directly impact your customer retention, loyalty and profitability.

How can This Benefit You?

Very few companies request this level of detailed feedback from their clients which can set you apart from your competition
Critical information received early on to ensure team effectiveness and ability to make timely improvements
Feedback can be used to assess employee’s performance
Quantifiable information to utilize in company strategic planning
Support from CLN to decipher client feedback and create action plans
Annual results report and debrief by CLN industry experts
Results can be leveraged for marketing initiatives